Due to the custom nature of each shadow box, we are unable to accept returns or exchanges (unless damaged or incorrect upon receipt - see below). We cannot accept returns that arise from customer neglect or misuse.
In the event that your order is received with an error, the fault being that of Boxed Memories, and we are notified within 7 days of receipt, (and returned within 30 days of receipt - be sure to insure your package for loss or damage) the item will be corrected and returned at no additional cost. Orders received for correction or repair after 30 days may be subject to a servicing fee.
In the event that our order needs a correction due to incorrect information given by the customer, please contact us.
Should you need to cancel an order, please do so within 5 days or ordering. Once an order is started (after 5 days), there will be a $35.00 cancellation fee. Once the order has been shipped, cancellations will not be accepted.
We want you to be completely satisfied with your purchase, so please be sure that you selection meets your needs before confirming your online order.
At Boxed Memories, we strive to provide you with the highest quality custom shadow boxes. We work diligently to ensure that your order is assembled and presented in superior form. If you have any questions, concerns or problems, please do not hesitate to contact us by email at lisa@boxedmemories.ca